Company Information:
- Brand Name: YesYouCraft.com
- Company Name: Lamplod LLC
- Company: 651 N Broad St. Suite 201, Middletown, DW 19709, United States.
- LLC Registration Number: (EIN): 32-0760229
Returns
We are committed to delivering high-quality products. If you are not satisfied with your purchase from YesYouCraft.com for any reason, you may return the item(s) within a generous 30-day period from the date of purchase. Furthermore, all our products come with a one-year guarantee for your peace of mind. Please follow these guidelines to ensure a smooth return process.
2. Eligibility for Returns
- a. Time Frame: Returns are accepted within a 30-day window from the date of purchase.
- b. Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
How to Return Items
- a. Get in Touch: To initiate a return, simply email our customer service team at contact@yesyoucraft.com with your order number and the reason for your return.
- b. Return Approval: Upon approving your return request, we will provide you with a Return Authorization (RA) number and detailed instructions for returning your item(s).
Returning Items
- a. Your Job: You are responsible for covering the return shipping costs, unless the item received was incorrect or defective.
- b. Safe Packing: Ensure the item(s) are securely packaged to avoid damage during transit.
Getting Your Money Back
- a. How Long: Refunds are typically processed within 2 business days after we receive the returned item(s).
- b. How You Get It: Refunds will be issued to the original payment method used for the order.
Exchanges
Unfortunately, we do not offer direct exchanges at this time. To obtain a different item, please return your current purchase and place a new order for the desired product.
Broken or Defective Items
If your item arrives damaged or faulty, please contact us immediately at contact@yesyoucraft.com. We’ll assist you in resolving the issue promptly.
For returns, we recommend using a shipping service that offers insurance and tracking. We are not liable for items lost or damaged during return transit. Proof of return receipt is required before issuing a refund.
Gifts: If you’re returning an item you received as a gift, you’ll receive a gift certificate once we’ve received the returned item(s). If the item was purchased by someone else, the refund will be issued to the original buyer.
Questions? Reach out to us at contact@yesyoucraft.com or call/WhatsApp us at +212 780687904. We aim to make our return and refund policy as clear as possible!
Thank you for shopping with YesYouCraft.com!